Important notice: Due to COVID-19, all shipments requried 5 more working days handling time. Total 10 working days might be needed for the parcel sending. We will arrange the shipment as soon as we could. Sorry for the inconvenience caused.

You may also check which mail services is available to your country from below url:

https://www.hongkongpost.hk/en/about_us/whats_new/notices/index.html

Besides, the delivery time for all shipments will be postponed subjected to the destinated country. Shipping method might be currently suspended also which depends on the shippng policy in destinated country. 

Shipping Policy

Hong Kong Local Parcel

For order amount under USD25: Registered Mail Service will be used.

For order amount over USD25: SF Service will be used for non-residential area / EF Locker (Details of EF Locker: https://htm.sf-express.com/hk/en/other_services/intelligent_cabinet/marketing_services/)

International Air Parcel

You may track your parcel status using following URL:

http://www.hongkongpost.hk/tc/mail_tracking/

All countries: 14-30 days

Please note these dates are estimates only.

Express Mail Service (EMS) International 

You may track your parcel status using following URL:

http://www.hongkongpost.hk/tc/mail_tracking/

All countries: 7-14 days

Please note these dates are estimates only.

All shipments require 5 working days handling time. We do not ship on weekends and public holidays. 

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

SF Express(China,Macau and Asia only) 

You may track your parcel status using following URL:

http://www.sf-express.com/HK/ZF/dynamic_function/waybill/

China,Macau and Asia only: 7-14 days

Please note these dates are estimates only.

All shipments require 5 working days handling time. We do not ship on weekends and public holidays. 

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office

Refund Policy for Unsuccessful Delivery:

Refund policy is not applied at any case including items damaged, lost etc. Otherwise, insurance should be applied.

Return Parcel:

In any cases, the parcel may return to us with one of the following reasons.

To prevent parcel return: